Salt Support
We're here to help.
Salt helps families keep a record of their children's activities, clubs, achievements and school records, and cheer them on with kudos. If something isn't working or you have a question, email us at support@lnidigital.com and we'll get back to you, usually within two business days.
How does my child sign in?
Children don't need an email address. First add your child under Me → Family → Children → Add. Then there are two ways for them to sign in on their own phone or tablet:
- With a code from you: on your phone, open your child under Me → Family and tap Sign in [child]'s device. On their device, tap Sign in with a code and scan the QR code or type the 6-digit code. Codes work once, for a few minutes.
- With the family code and a PIN: set a PIN for your child when you edit them. On their device, tap Sign in with a code, then Use your family code, and enter the family code shown on your Family screen and their PIN.
How do I add another parent or guardian?
They first create their own Salt account. Then, on your phone, go to Me → Family and tap Add next to Parents and guardians. Either show them the invite QR code, which they scan on their phone under Me → Family → Join a family, or add them by the email address they signed up with.
I forgot my password
Reset it at saltapp.org/password/reset. We'll email you a link to choose a new one. Children who sign in with a code or PIN don't need a password.
I'm not getting notifications
Check that notifications for Salt are turned on in your phone's settings, and choose which ones you get in the app under Me → Settings → Push notifications.
How do I report something or block someone?
Tap ⋯ on a kudos or a comment and choose Report. Our team reviews every report. On a kudos from someone outside your family, you can also block them so they can't give your family kudos again.
How do I delete my account?
In the app, go to Me → Settings → Delete account. Our privacy policy explains exactly what is deleted. You can also email us from the address on your account and we'll delete it for you.
Contact us
Email support@lnidigital.com. Please include the email address of your Salt account and, if you can, what kind of phone you use.